Support learners and partners at scale.
Dedicated assistants for edtech platforms, training companies and private education providers: enrollment, learner support, LMS administration and district or partner ops.
Education runs on calendars and inboxes.
Academic calendars compress work into intense windows: enrollment surges, course launches, term starts, renewals with districts or corporate customers. Teams that can handle the steady state get swamped at exactly the wrong moments.
An ExecWing assistant handles learner and customer support tickets, enrollment paperwork, LMS course setup and content uploads, roster imports, certificate issuance and partner reporting. For B2B edtech, they also support revenue teams with CRM hygiene and procurement paperwork such as vendor forms and security questionnaires prepared for your review.
A dedicated assistant learns your product and your customers, so support quality stays consistent across semesters.
Tasks your assistant owns
Learner & customer support
- Ticket support in your helpdesk
- Account, login and enrollment questions
- Certificate and transcript requests
- Knowledge-base updates
Platform administration
- LMS course setup and uploads
- Roster imports and user provisioning
- Content QA checklists
- Release-note communications
Partnerships & sales ops
- District and corporate vendor paperwork
- CRM hygiene and renewal reminders
- RFP document assembly
- Webinar and event logistics
Tools
Your assistant works in your accounts, under your access policies.
Roles that fit
- Learner support specialist
- LMS administrator
- Sales and partnerships coordinator
- Executive assistant to a founder or head of school
Compliance notes
Student education records may be protected by FERPA, and services for children under 13 by COPPA. Your institution or company determines what data assistants may access under your agreements.
Assistants do not grade, assess or make academic decisions.
Many state student-privacy laws restrict data use; assistants follow your data-processing commitments.
How this maps to our plans
One dedicated, full-time assistant. Month-to-month, 30-day cancellation, $3,000 buyout if you want to hire them directly.
| Plan | Price | When it fits |
|---|---|---|
| Core | $1,900/mo | Learner support and LMS upkeep. |
| Growth | $2,300/mo | Adds partnership and sales ops. |
| Executive | $2,700/mo | Senior assistant to a founder or executive. |
Full plan details on the pricing page. Founding clients: 50% off the first month (first 5 clients).
A realistic first 30 days
How a typical Education & EdTech engagement ramps. Your plan is set on the fit call and adjusted to your SOPs.
| When | What happens |
|---|---|
| Week 1 | Access, tools and shadowing Your assistant gets accounts in Canvas, Moodle, Thinkific and shadows the current process for learner & customer support. You share SOPs or record short walkthroughs; they turn them into written checklists. |
| Week 2 | First owned workflows They take ownership of ticket support in your helpdesk and account, login and enrollment questions, with your review on every item. ExecWing QA reviews output against the checklist. |
| Weeks 3–4 | Expand scope Add platform administration work such as lMS course setup and uploads. Review shifts from every item to daily spot checks. |
| Day 30+ | Steady state Partnerships & sales ops joins the routine. You get a weekly scorecard and a monthly review of what to delegate next. |
Education & EdTech: common questions
Can assistants access student data?
Only as your FERPA/COPPA obligations and agreements allow; you control access.
Do they create course content?
They can format, upload and QA content; subject-matter content comes from your instructors.
Do you support Canvas and Thinkific?
Yes, and other LMS platforms.
What does it cost?
From $1,900/mo.
Get your evenings back.
Book a 20-minute fit call. We'll map the work you want off your plate and tell you honestly whether a dedicated assistant is the right move.