Guests answered. Listings accurate. Reviews handled.
Dedicated assistants for independent hotels, boutique properties and vacation-rental managers: guest messaging, OTA channel admin, group inquiries and review responses.
Hospitality runs 24/7. Your back office doesn't have to burn out.
Independent properties compete with large brands on service, but their teams are small. Front-desk staff handle check-ins while also answering OTA messages, updating rates, responding to reviews and fielding wedding-block inquiries. Something always waits.
An ExecWing assistant takes the screen-based work. They respond to guest messages in your PMS or channel manager, keep OTA listings, photos and policies consistent, log group and event inquiries for your sales lead, respond to reviews in your voice and compile occupancy and revenue reports for management.
Philippines-based assistants can also extend your coverage into early morning or late evening US hours when you schedule them that way — useful for answering guests across time zones.
Tasks your assistant owns
Guest communication
- Pre-arrival and post-stay messaging
- OTA and direct-booking inquiries
- Special requests coordination with on-site staff
- Review responses in your voice
Distribution
- OTA listing content and photo upkeep
- Rate and restriction updates you approve
- Parity checks across channels
- Direct booking site content
Sales & admin
- Group and event inquiry logging
- Proposal assembly from templates
- Vendor and supplier coordination
- Weekly performance reports
Tools
Your assistant works in your accounts, under your access policies.
Roles that fit
- Guest experience / reservations assistant
- Channel and listing coordinator
- Group sales coordinator
- General manager's executive assistant
Compliance notes
Payment card data stays in your PCI-compliant PMS and processor.
Guest-facing policies (cancellations, fees) follow your published terms; assistants escalate exceptions.
Local short-term-rental rules vary; your team confirms permits and tax registrations.
How this maps to our plans
One dedicated, full-time assistant. Month-to-month, 30-day cancellation, $3,000 buyout if you want to hire them directly.
| Plan | Price | When it fits |
|---|---|---|
| Core | $1,900/mo | Guest messaging and reviews. |
| Growth | $2,300/mo | Adds distribution and group sales support. |
| Executive | $2,700/mo | Senior assistant to an owner or GM. |
Full plan details on the pricing page. Founding clients: 50% off the first month (first 5 clients).
A realistic first 30 days
How a typical Hospitality engagement ramps. Your plan is set on the fit call and adjusted to your SOPs.
| When | What happens |
|---|---|
| Week 1 | Access, tools and shadowing Your assistant gets accounts in Cloudbeds, Mews, Oracle OPERA and shadows the current process for guest communication. You share SOPs or record short walkthroughs; they turn them into written checklists. |
| Week 2 | First owned workflows They take ownership of pre-arrival and post-stay messaging and oTA and direct-booking inquiries, with your review on every item. ExecWing QA reviews output against the checklist. |
| Weeks 3–4 | Expand scope Add distribution work such as oTA listing content and photo upkeep. Review shifts from every item to daily spot checks. |
| Day 30+ | Steady state Sales & admin joins the routine. You get a weekly scorecard and a monthly review of what to delegate next. |
Hospitality: common questions
Can we get overnight coverage?
Assistants work an agreed schedule; some clients schedule US evening or overnight hours. Discuss on your fit call.
Will they change our rates?
Only following rules or approvals you set.
Which PMS do you support?
Cloudbeds, Mews, OPERA, Guesty, Hostaway and more.
What does it cost?
From $1,900/mo.
Get your evenings back.
Book a 20-minute fit call. We'll map the work you want off your plate and tell you honestly whether a dedicated assistant is the right move.