Office capacity for plants that run lean.
Dedicated assistants for order entry, purchasing follow-up, quality records, customer service and shipping paperwork — working your ERP during your shifts.
Lean on the floor, overloaded in the office.
Small and mid-size manufacturers often run lean production but carry an overloaded front office. Inside sales enters orders, chases suppliers, answers "where is my order?" calls and updates spreadsheets nobody trusts. Quality managers maintain document control by hand. Owners still approve every PO.
An ExecWing assistant takes on the repeatable office work in your ERP. They enter sales orders and confirmations, follow up on open POs and supplier confirmations, update customers on ship dates, prepare packing lists and bills of lading, and maintain controlled-document indexes for your quality system.
Because they work your US hours, they can coordinate in real time with the plant, purchasing and customers. Over time they become the person who knows which supplier is late and which customer needs a heads-up.
Tasks your assistant owns
Order management
- Sales-order entry and confirmations
- Customer ship-date updates
- RMA and return paperwork
- Quote follow-up for inside sales
Purchasing & supply
- PO follow-up and supplier confirmations
- Expedite late materials
- Vendor master data cleanup
- Freight quotes and booking paperwork
Quality & admin
- Document-control index and revisions
- Certificates of conformance and test reports filing
- Corrective-action log upkeep
- Training record tracking
Tools
Your assistant works in your accounts, under your access policies.
Roles that fit
- Inside sales / customer service coordinator
- Purchasing and supplier follow-up assistant
- Quality document-control assistant
- Executive assistant to a plant owner or GM
Compliance notes
Export-controlled technical data (for example under ITAR or EAR) must not be shared with foreign persons without authorization. Manufacturers with controlled data should restrict assistant access accordingly; your compliance lead decides.
Quality approvals, dispositions and sign-offs remain with your qualified staff; assistants maintain records.
Assistants work in your ERP under role-based permissions.
How this maps to our plans
One dedicated, full-time assistant. Month-to-month, 30-day cancellation, $3,000 buyout if you want to hire them directly.
| Plan | Price | When it fits |
|---|---|---|
| Core | $1,900/mo | Order entry and customer updates. |
| Growth | $2,300/mo | Adds purchasing follow-up and quality records. |
| Executive | $2,700/mo | Senior assistant to an owner or GM. |
Full plan details on the pricing page. Founding clients: 50% off the first month (first 5 clients).
A realistic first 30 days
How a typical Manufacturing engagement ramps. Your plan is set on the fit call and adjusted to your SOPs.
| When | What happens |
|---|---|
| Week 1 | Access, tools and shadowing Your assistant gets accounts in NetSuite, Epicor, SAP Business One and shadows the current process for order management. You share SOPs or record short walkthroughs; they turn them into written checklists. |
| Week 2 | First owned workflows They take ownership of sales-order entry and confirmations and customer ship-date updates, with your review on every item. ExecWing QA reviews output against the checklist. |
| Weeks 3–4 | Expand scope Add purchasing & supply work such as pO follow-up and supplier confirmations. Review shifts from every item to daily spot checks. |
| Day 30+ | Steady state Quality & admin joins the routine. You get a weekly scorecard and a monthly review of what to delegate next. |
Manufacturing: common questions
Can the assistant access our technical drawings?
Only if your export-control review permits it. ITAR/EAR-controlled data generally cannot be shared with foreign persons without authorization.
Which ERPs do you support?
NetSuite, Epicor, Dynamics, SAP Business One and others, using your accounts.
Can they cover second shift?
Assistants work a set US schedule agreed at onboarding; discuss shift needs on your fit call.
Is pricing month-to-month?
Yes, with 30-day cancellation.
Get your evenings back.
Book a 20-minute fit call. We'll map the work you want off your plate and tell you honestly whether a dedicated assistant is the right move.