Dispatch that never loses the thread.
Dedicated coordinators for freight, field-service and delivery operations: scheduling, tracking, updates and paperwork.
Dispatch is constant coordination.
Whether you move freight or field techs, dispatch is a stream of updates, changes and paperwork.
ExecWing dispatch coordinators support your dispatchers by updating boards, making check calls, notifying customers of changes, collecting PODs and job paperwork and flagging exceptions.
Driver hours and safety decisions stay with carriers, drivers and your managers.
Tasks your assistant owns
Scheduling
- Board updates
- Appointment confirmations
- Route sheet prep
Tracking
- Check calls
- Customer ETA updates
- Exception alerts
Paperwork
- POD and job ticket collection
- Billing handoff
- Daily reports
Tools
Your assistant works in your accounts, under your access policies.
Ideal client
- Freight brokers and small fleets
- Field-service companies
- Local delivery operations
How this maps to our plans
One dedicated, full-time assistant. Month-to-month, 30-day cancellation, $3,000 buyout if you want to hire them directly.
| Plan | Price | When it fits |
|---|---|---|
| Core | $1,900/mo | Standard scope for a single team or leader. |
| Growth | $2,300/mo | Broader scope with reporting and process ownership. |
| Executive | $2,700/mo | Senior specialist with 3+ years of US-client experience. |
Full plan details on the pricing page. Founding clients: 50% off the first month (first 5 clients).
A realistic first 30 days
How a typical Dispatch & Logistics Coordinators engagement ramps. Your plan is set on the fit call and adjusted to your SOPs.
| When | What happens |
|---|---|
| Week 1 | Access, tools and shadowing Your assistant gets accounts in McLeod, Samsara, Motive and shadows the current process for scheduling. You share SOPs or record short walkthroughs; they turn them into written checklists. |
| Week 2 | First owned workflows They take ownership of board updates and appointment confirmations, with your review on every item. ExecWing QA reviews output against the checklist. |
| Weeks 3–4 | Expand scope Add tracking work such as check calls. Review shifts from every item to daily spot checks. |
| Day 30+ | Steady state Paperwork joins the routine. You get a weekly scorecard and a monthly review of what to delegate next. |
Dispatch & Logistics Coordinators: common questions
Do they dispatch drivers directly?
They support your dispatchers per your rules; scope is agreed up front.
HOS?
Never instruct drivers to violate hours-of-service rules.
Tools?
McLeod, Samsara, ServiceTitan and more.
Cost?
From $1,900/mo.
Related guides
Speed to Lead for Home Services: A Booking Playbook for HVAC, Plumbing and Roofing
How home services companies can respond to leads faster, book more jobs and follow up on estimates using a remote booking assistant and clear scripts.
Read the guide →Industry PlaybooksThe Freight Broker Back-Office Playbook: From Load Booked to Cash Collected
A step-by-step back-office workflow for freight brokers and 3PLs covering carrier setup, tracking, POD collection, invoicing and collections with remote support.
Read the guide →Get your evenings back.
Book a 20-minute fit call. We'll map the work you want off your plate and tell you honestly whether a dedicated assistant is the right move.