Keep tenants answered, vendors dispatched and owners informed.
Dedicated assistants who work your property-management software: maintenance tickets, leasing paperwork, renewals, owner statements and the inbox that never stops.
Property management is a thousand small promises.
Every door you manage generates a stream of small, time-sensitive tasks: a leaking faucet ticket, a showing request, a renewal reminder, a vendor invoice, an owner asking why their statement looks different this month. Individually they are simple. Together they bury property managers who should be walking units, negotiating with vendors and growing the portfolio.
An ExecWing assistant handles the repeatable layer inside your existing system — AppFolio, Buildium, Rent Manager or Yardi. They triage maintenance requests using your rules, dispatch approved vendors, keep tenants updated, prepare lease documents from templates and assemble owner reports for your review.
Because your assistant is dedicated and full-time, they learn your portfolio: which owners want a phone call, which vendors respond fast, which buildings have recurring issues. That context is what makes the work feel local even though it is delivered remotely. Emergencies and judgment calls stay with your on-site and licensed staff, routed through the escalation path you define.
Tasks your assistant owns
Residents & leasing
- Answer resident inquiries through your approved channels
- Schedule showings and process applications to your criteria
- Prepare leases and renewals from templates
- Track move-in and move-out checklists
Maintenance coordination
- Triage work orders against your priority rules
- Dispatch approved vendors and confirm completion
- Chase invoices and attach photos to tickets
- Flag emergencies to your on-call staff immediately
Owners & accounting
- Assemble monthly owner statements for review
- Enter vendor bills and reconcile trust ledgers for your accountant
- Track delinquencies and send notices you approve
- Maintain property and insurance document files
Tools
Your assistant works in your accounts, under your access policies.
Roles that fit
- Property management assistant / leasing coordinator
- Maintenance coordinator
- Bookkeeper for owner and trust accounting support
- Executive assistant to a portfolio owner or broker
Compliance notes
Fair housing: assistants follow your written screening criteria and scripts and do not make discretionary tenant-selection decisions. Your licensed staff own decisions under the federal Fair Housing Act and state and local rules.
Many states require property management to be conducted under a real estate broker's license. Assistants perform unlicensed administrative tasks under your supervision.
Trust-account movements are approved by your team; assistants prepare records only.
How this maps to our plans
One dedicated, full-time assistant. Month-to-month, 30-day cancellation, $3,000 buyout if you want to hire them directly.
| Plan | Price | When it fits |
|---|---|---|
| Core | $1,900/mo | Tenant communications and work-order coordination. |
| Growth | $2,300/mo | Adds leasing admin and owner reporting. |
| Executive | $2,700/mo | Senior assistant for a portfolio owner or operations lead. |
Full plan details on the pricing page. Founding clients: 50% off the first month (first 5 clients).
A realistic first 30 days
How a typical Property Management engagement ramps. Your plan is set on the fit call and adjusted to your SOPs.
| When | What happens |
|---|---|
| Week 1 | Access, tools and shadowing Your assistant gets accounts in AppFolio, Buildium, Rent Manager and shadows the current process for residents & leasing. You share SOPs or record short walkthroughs; they turn them into written checklists. |
| Week 2 | First owned workflows They take ownership of answer resident inquiries through your approved channels and schedule showings and process applications to your criteria, with your review on every item. ExecWing QA reviews output against the checklist. |
| Weeks 3–4 | Expand scope Add maintenance coordination work such as triage work orders against your priority rules. Review shifts from every item to daily spot checks. |
| Day 30+ | Steady state Owners & accounting joins the routine. You get a weekly scorecard and a monthly review of what to delegate next. |
Property Management: common questions
Can the assistant handle after-hours emergencies?
They can triage and escalate during their scheduled shift using your rules. True emergencies always route to your on-call staff; we do not replace emergency response.
Do assistants screen tenants?
They process applications against your written criteria and prepare files for your decision. Your team makes the selection decision.
Which software do you support?
Common platforms include AppFolio, Buildium, Rent Manager and Yardi. Your assistant works inside your account.
What does it cost?
Core is $1,900/mo, Growth $2,300/mo and Executive $2,700/mo, month-to-month.
Get your evenings back.
Book a 20-minute fit call. We'll map the work you want off your plate and tell you honestly whether a dedicated assistant is the right move.