One accountable team for your whole program.
Enterprise programs get a named account lead, a clear escalation path and service commitments agreed in writing, so your leaders always know who to call and what to expect.
Your account team
A named account lead owns your program: onboarding, quality reviews, coaching, coverage, replacements and reporting. For larger programs, the account lead is supported by recruiting and onboarding specialists who handle new seats without slowing down existing ones.
Your program owner and each department sponsor know exactly who to contact, and how quickly to expect a reply, because those expectations are written into your agreement.
Service commitments, described plainly
We agree service commitments with you rather than publishing generic numbers. Typical areas include: how quickly the account team responds to questions and escalations, how replacement requests are handled, how planned and unplanned absences are covered, how onboarding of new seats is scheduled, and what reporting you receive and when.
Commitments are documented in your order form or service schedule, reviewed in quarterly business reviews and adjusted as your program changes.
Quality management
Each assistant is reviewed against a scorecard based on the KPIs agreed for their role. The account lead samples work, collects feedback from principals and coaches assistants on gaps. If a placement is not working after coaching, we replace the assistant under the terms of your agreement.
Escalations
Escalations go to the account lead first, then to ExecWing leadership. Security concerns follow a separate, faster path described in your agreement and in the security overview.
At a glance
- Named account lead for the program
- Written escalation path
- Service commitments agreed in your order form
- Scorecards, coaching and replacement process
- Security concerns on a dedicated path
Account management & service levels: questions
Do you publish SLAs?
No generic numbers are published. Service commitments are agreed for your program and written into your agreement.
What if an assistant leaves?
The account lead runs a replacement search, uses the documented SOPs to shorten handover and arranges coverage in the meantime under your agreement's terms.
Can we have one invoice for all departments?
Billing structure is agreed during contracting; consolidated billing with department detail is a common request.
Talk to us about your program.
Book an enterprise fit call or request a written proposal. Contracts and our procurement pack are available on request.