Assistant roles for Restaurants & Franchise Groups
Catering, reviews, scheduling support, AP and franchise-operations admin roles. Every role is dedicated, on a customized schedule based on your needs and budget.
How dedicated assistants fit restaurants & franchise groups
Roles on this page:
Restaurant groups and franchise systems have repetitive admin across many units: invoices, catering orders, scheduling, reviews and reporting.
A remote assistant centralizes that admin so managers stay on the floor.
Catering and guest-service coordinator
Handles catering inquiries, orders and guest feedback.
Related specialization: Customer Support
Day-to-day tasks
- Respond to catering inquiries
- Enter orders
- Confirm details
- Respond to feedback
- Manage online listings
- Log issues
KPIs to track
- Inquiry response
- Order accuracy
- Feedback answered
Targets are set with you on the fit call, based on your own baseline.
Tools they work in
Your accounts, named logins, your access policies.
Sample weekly cadence
| Daily | Inquiries |
|---|---|
| Fri | Feedback report |
Restaurant AP and back-office assistant
Processes invoices, reconciles deliveries and prepares reports.
Related specialization: AP/AR Specialists
Day-to-day tasks
- Process vendor invoices
- Match to deliveries
- Daily sales reports
- Tip and cash reports for review
- Vendor credits
- Prime-cost inputs
KPIs to track
- Invoices processed
- Credits recovered
- Reports on time
Targets are set with you on the fit call, based on your own baseline.
Tools they work in
Your accounts, named logins, your access policies.
Sample weekly cadence
| Daily | Invoices |
|---|---|
| Mon | Weekly reports |
Franchise operations assistant
Supports franchisor or multi-unit operators with compliance checklists and communications.
Related specialization: Operations Assistants
Day-to-day tasks
- Track unit compliance checklists
- Franchisee communications
- Opening checklists
- Training records
- Vendor approvals
- Reporting packs
KPIs to track
- Checklists completed
- Openings on schedule
Targets are set with you on the fit call, based on your own baseline.
Tools they work in
Your accounts, named logins, your access policies.
Sample weekly cadence
| Mon | Unit checklist |
|---|---|
| Fri | Pack |
What these roles do not do
Clear boundaries protect you, your clients and your assistant. They are written into each scope of work.
Food safety decisions stay on-site with certified staff.
Payroll and tip decisions follow your policies and labor law.
Franchise disclosure matters stay with counsel.
General information only, not legal, tax or compliance advice. Your compliance owner decides what applies to your business.
From fit call to a working role
1. Fit call
We map your workload against the roles above and recommend where to start.
2. Shortlist
You interview pre-vetted candidates screened for this industry's tools and workflows.
3. Onboarding
Least-privilege access, your SOPs and a written 30-day plan with the KPIs above.
4. Managed quality
Weekly scorecards and coaching from your ExecWing account lead.
Related pages
Restaurants & Franchise Groups: industry overview
How ExecWing supports this industry, with tools and FAQs.
Read more →Accounts Payable for Restaurant Groups and Franchisees: A Remote Workflow
How restaurant groups and franchisees can run accounts payable with a remote assistant: invoice capture, location coding
Read more →Enterprise programs
Dedicated pods, governance and reporting for multi-team organizations.
Read more →All role playbooks
Prescriptive assistant roles for every industry we serve.
Read more →Restaurants & Franchise Groups roles: common questions
Multi-unit?
Yes.
Scheduling?
Drafts schedules for managers.
Reviews?
Yes, within approved language.
Which restaurant & franchise role should you start with?
Book a 20-minute fit call. We'll map your workload to these roles and tell you honestly where a dedicated assistant helps most.